So after being made to look fabulous by Buffy the Mane Slayer today I decided to take a little jaunt over to Books and Nibbles and check out their Kindle-wannabe; the Nook. Wow – no sooner did I walk in the door than my face was literally jammed into the largest display featuring the Nook ever imaginable. It was a huge booth set up to showcase the Nook. They even had two Nooks right there at the counter so you could try them out.
I picked one up and….couldn’t get it to work for the life of me. Off to my right was a gentleman who works at the store — I’ve seen him many times before and I’m gonna go out on a limb here and say he has a little more authority than the cashiers. He has “manager” written all over his face. He was helping a lady who was in the process of purchasing one of the Nooks. She was a bit confused (I would be too; after all it IS technology and all my 11 [maybe 12 now] faithful readers know I’m not technologically sophisticated) and she kept pummeling him with questions. He went through the instructions at roughly the speed of a cheetah and I found myself getting irritated at the cavalier way he was treating her. Here we go again — once more I must explain and teach the business world proper customer service etiquette. He got just a teeensy weeeensy bit curt with her – just a smidge. But it was enough that I perked up and started paying closer attention. I wasn’t impressed with his customer service skills — but she must have wanted that Nook badly.
She left, he left, I walked toward the back of the store and some paperbacks on a rack sitting directly across from the information desk where there was more discussion going on. This time they were talking about customers. Now here is Linda’s No. 1 Customer Service Pet Peeve (in case I haven’t already told you a million times). NEVER make disparaging remarks about a customer when another customer is within earshot. My former nail tech did that constantly and…well…I don’t go there anymore. Very bad for business. So here comes Mr. Quasi-Manager into the little info area and he starts talking about his prior customer and then his voice got low and I caught a few words and I don’t think he was being very nice but I can’t be positive so I won’t say anything else nasty about him. But I’m gonna keep my eye on him from now on.
In the meantime, I’m weighin’ in my mind….do I want one of these things? (answer: yes) Do I need one of these things? (answer: no) Can I afford this right now? (oh for the love of Pete, of course I can’t afford it; that doesn’t make it any less desirable). Suddenly from out of nowhere a sweet little chunky lady walks up to the info desk with a Nook in her hand and asks in a loud voice: “Can somebody help me get this thing to work?” I about wet my pants. Apparently, she had ordered it online and the danged thing wouldn’t hold a battery charge and nothing she tried worked; not even online tech support. As I picked up my paperbacks and got ready to check out, there was a flurry of activity going on and it centered around one question ; since she bought it back in March could the store trade it out for another one without a receipt. I decided not to stay while they sorted that out.
I came home and went online to Amazon.com (one of my favorite places) and did some Kindle research. Seems they have a new generation of Kindle out now and gosh it kinda beats the Nook in my opinion — it’s lighter and looks easier to use. I don’t care about fancy accessories – I do care about the basics and as I compare them side by side I find that Nook offers nonsense extras: you can trade books with your friends. Well, I don’t have any friends who own a Nook – so skip that. The bar at the bottom shows the book covers in color. Well, whoopdi-doo – who gives a fig about that?. Plus you can use the wi-fi in Barnes & Nibbles and read a book for free. I don’t go into Barnes & Nibbles that much anymore since I fired Gretchen the Immaculate. Devoted Spouse and I no longer need to “hide out” for several hours every other week. So why waste my time in B&N’s coffeeshop reading a free book when I can’t hear myself think because the next table over is filled with white-haired ladies cackling over their latest widow-antics. Nah. As for the newest Kindle – it has an interesting text to speech feature so you can have it read to you. I would like that – I could wash dishes and listen to my book. Oh wait a minute — I don’t do dishes. Nevermind. It has other features too, like free books that have no copyright because they were printed pre-1923 so you’re looking at being able to download tons of “classical” literature for free. I like that idea – Nook didn’t offer that. They had a cool cover….snort.
I’ll drag this out a bit longer. I may wait for Christmas to roll around and request this be my present. We’ll just have to wait and see. What’s your opinion? Nook or Kindle? Or some other type of e-reader? Or should I just keep buying cheap paperbacks at the Half Price Bookstore? I know …. I’ll add a poll to this posting. sigh…