Took a trip to Office Despot the other day as I was running out of ink. Need ink to print out the numerous pages of the research paper I’m working on. Especially now that my quotations key has been fixed by a very nice young man at a local computer store (example of Good Customer Service; he didn’t even charge me!) I am typing fast and furious and printing like the dickens. Ink runs out fast these days.
So off to Office Despot I go with my sticky note reminding me what type of ink cartridge I need and another note that I need some new Pentel R.S.V.P. ballpoint pens as I’m running low.
In Office Despot, nobody said hi to me. Issue Number One. Normally, someone greets you — this time there wasn’t anybody around except one clerk and he looked bored.
I go to the Pen Aisle and much to my dismay there are no Pentel R.S.V.P. ballpoint pens – no – everything is either a Bic (piece of crap in my humble opinion) or a Uni-Ball (love them but they’re expensive). So I end up buying a package of five Uni-Ball pens (at over $7.00 ouch) and I go off to get my ink cartridge.
I take my purchases to the counter with the bored-looking clerk. He asks me if I found everything I needed and I said no and he never asked me what I didn’t find. Issue Number Two. He then asked me if I had my handy dandy Office Despot Rewards Advantage Whatever-the-Heck-They’re-Calling-It-These-Days card with me and I replied that yes, in fact I did but Office Despot had the incorrect name on my card. I mentioned to him I had emailed Office Despot; I had called the 800 number a long time ago and been assured it would be fixed and a new card with the correct name (Linda versus Unda) would be sent to me but it never arrived. He looked at me and said something to the effect of “You think you got problems? They can’t even get my name right on my paycheck!” That became Issue Number Three.
I’m not making this up. What the blue blazes kind of customer support is that and why on God’s green earth would I give a flip about the name on his paycheck? Gah…..I about lost my religion. I paid for my purchase; he actually put my incorrectly named card in the bag with my purchase – so I had to take it out and put it in my wallet. Duh. Then I left Office Despot.
Why do I put myself through this? Because Staples is farther away. Staples is a nicer store; it’s better stocked; its clerks know their business and the prices are competitive, but Office Despot is convenient. I never seem to remember however that Office Despot simply makes me madder than a hornet.
Oh, BTW I actually got through to a real live person on the Office Despot 800 number and she assures me I’ll get a new card with the name Linda not Unda in about 6 weeks. Uh-huh. Sure I will.
The receipt had a website which asked if I would take a brief survey about my service at Office Despot and I might win tons of money — oh I took their survey – I made my comments – after I told them what I felt they needed to hear there’s about as much chance of my winning any money from them as there is that I will grow 3 inches and lose 30 pounds by tomorrow morning.
As my dear departed Grandfather would have said, “This country is going to hell in a handbasket.” At least I’m thankful my quotation key works again because I truly need that key for my research paper — research papers are just chocked full of quotes and you need the little marks. If a keyboard key has to go Tango Uniform why can’t it be the ^ key? I never use that one. Maybe that’s why it works so well.
I just found a receipt from Target and I have another survey to take now so I’ll talk to you later after I let them know what they’re doing wrong, too.
Moral of the story? Never ask a woman low on estrogen to take a survey — you may not like her answers.